For all questions and queries with regards to your bespoke art piece please find all answers below also feel free to contact us with any other questions you may have.
SHIPPING - WHEN CAN i expect my edition print?
When you order your art piece you should allow five to ten business days to arrive. We securely package and send you art piece through a bespoke tracking so you can keep an eye on your delivery.
We have two image sizes;
8 x 10 inches (20 x 25cm)
20 x 30 inches (50 x 76 cm)
** Please note with international shipping customs fees may occur.
** We have been intentional with leaving the images unframed as we want you to be able to frame your prints to suit the interior of your house.
QUALITY - WHAT STYLE OF PAPER AND PRINTING CAN I EXPECT WITH MY Edition print?
We have been intentional with finding the highest quality printing and paper for the collection. Especially as the images are all black and white it is ever harder to find a paper quality that does not reduce the blacks and white.
We have chosen is fine art pearl archival paper that is specific for black and white printing and no reduction in color quality. We are working with a printer in NYC that has over twenty years in printing. Specialising in color calibration, digital printing, they have clients globally from photographers, artists and designers.
RETURNS & REFUNDS
(I) What to Do if the Print Arrives Damaged?
Please email firstname.lastname@example.org within seven (7) days of your delivery date. In the email please send photos of the damaged print and the packaging. After reviewing the photographs, Isaiah David will ship a replacement print for your damaged purchase.
(II) What if I want to return my edition print?
In the unlikely event you are unsatisfied with the art print. You have seven (7) days to return your order for a refund.
Step 1 – Please email email@example.com within seven (7) days of your merchandise delivery date. We will respond with a packaging and returns slip.
Step 2 – On the return portion of the packing slip, indicate the return reason from the options provided.